Refund policy

The Purple Monarch Guarantee: Return Policy

At Purple Monarch Hair Company, we take immense pride in the quality of our crowns. We understand that investing in premium hair is a commitment to your personal brand, and we want you to be completely satisfied with your purchase.

10-Day Inspection Period
We offer a 10-day return window from the date your order is confirmed as "Delivered" by the carrier. This provides ample time to inspect your hair and ensure it meets your expectations before your installation.

Eligibility for Returns
To maintain the highest hygiene standards for all our Monarchs, returns are only accepted if the product is in its original, pristine state. This includes:
* Unused & Unaltered: The hair must be unworn, unwashed, and uncombed.
* Handling: Do not use your hands or tools to disrupt the curls or texture.
* No Chemical Changes: No dyeing, bleaching, or changing of the original style.
* Intact Security Seals: The lace must remain uncut, and all bundle ties must be intact.
* Complete Packaging: The product must be in its original Purple Monarch packaging, including all tags, silk bags, and any attached gifts.
Customized Units & Final Sale
* Customized Wigs: Please note that customized wigs (including those with custom cap sizes) are tailored specifically for you. We cannot accept returns or exchanges on custom units unless there is a verified quality issue (e.g., wrong item, texture, length, or color).
* Promotional Items: Items purchased during a "Vault Sale" or marked as Final Sale are not eligible for return.
* Shipping Fees: All original shipping fees are non-refundable.

How to Initiate a Return
1.    Contact Us: Email our Royal Support Team at Service@PurpleMonarchHair.com within 10 days of delivery. Please include your Order Number and "Return Request" in the subject line.
2.    Review: Once we receive your request, we will provide a Return Authorization (RA) and the shipping address.
3.    Shipping: The customer is responsible for return shipping costs. We recommend a trackable service, as Purple Monarch is not responsible for lost return packages.
4.    Inspection & Refund: Once received, your items will be inspected within 1-2 business days.

Refund Processing Timeline
Approved refunds will be credited back to your original payment method. Please allow your financial institution 3-5 business days to credit the funds to your account once the transaction is processed.

Returns & Exchanges 

Exchange 
To exchange for a different length or texture, please follow the return process above. Once your return is processed, you may place a new order for your preferred "crown."
No exchanges will be given for altered or used wigs or bundles